Company values + policies

Wellbeing

We honor, cultivate, and prioritize wellbeing for ourselves, others, and the planet. This includes all avenues of wellbeing: physical, mental, emotional, financial, and spiritual. This invitation spans from our innermost community as facilitators and team members to our outermost community of clients, participants, peers, and audience, all encouraged towards a full pursuit of wellbeing. Through this shared priority, we aim to honor the vitality of this life and to be a beautiful representation of it.

Community

We take thoughtful action to grow with, for, and alongside our community. We work with intention and precision to honor the attention, presence, and various lived experiences of our extended community. Our systems, rituals, and platforms aim to extend a healthy, thriving space for our community to belong.

Service heart

Our work, programs, and platforms are rooted in the deepest intention to do good, and the commitment for aligned action to follow. In designing business offerings, we consider our impact foremost on people and planet, before a focus on profit. Our definition of “success” as a business is understood as a direct extension of service heart in action.

Diverse perspectives

In our community, both current and upcoming, we welcome a full diversity of people, ideas, and lived experiences. Our communities are stronger when each person is empowered, safe, and supported to bring their own wisdom into the space. We intentionally design to uplift diverse voices and perspectives as our community grows.

Full spectrum humanity

As facilitators, participants, and community, we acknowledge that we are all living marvelously full, dynamic, and sometimes messy lives. We provide space for the full spectrum of humanity, from the deepest celebrations to the most vulnerable requests for support. We value transparency that shines a light on our most human, authentic truths. Our whole community is welcome to show up as they are, and do great work together on our best, or worst, days.

Sustainability

Principles of sustainability guide our team's functions, systems, and facilitation style. We value straightforward, simple approaches that honor everyone's investment of energy and resources. We trust that our community is well resourced in their internal strengths, gifts, fortitude, and resilience to do powerful work and make epic strides. As a business and team, we are committed to circulate our energy and resources into others, into our community, and into the planet. We celebrate a vibrant, healthy, and generative circulation of resources.

Aligned success

As a community filled with unique individuals, we honor that each person holds different versions and definitions of the “success” they seek. We respect each person's holistic pursuit of this, and encourage our community to release any need to compare themselves to others. We stand by the vision to “lift as we climb” and celebrate all forms of success that each person may celebrate in our containers.

Success values

We value integrity over optimization, soulful resonance over gimmicky reach, creating and receiving life over extracting life, root systems over growth hacks, reciprocal contribution over consumptive conversion, intentional power, wealth that circulates over isolates, identity coherent with the soul over identity manipulation stemming from wounds, expressing essence over shaping image, presence over performance, radical interconnectedness over rugged individualism, the long arc over the quick.

Refund + termination

There are no refunds for delivered and completed work.

Early termination by mutual agreement. If, during the Program, both Parties agree the container is no longer the right fit, either Party may propose ending the engagement early. Circumstances that may inform this determination include, without limitation: a shift in the Client's needs, capacity, or circumstances that falls outside the scope of the Program; a significant misalignment between the Client's expectations and the Program's methodology or pace; or a breakdown in communication or working relationship that has not resolved despite good-faith efforts by both Parties. Termination under this section requires mutual written agreement (email is sufficient). Either Party proposing early termination does not, on its own, obligate the other Party to agree. No refund will be issued for sessions, coaching, or materials already delivered as of the termination date. Upon early termination under this section, Client's payment obligation ends as of the termination date; no further payments will be due, and Company will not invoice or collect for any period after that date.

Grounds for removal

In both our group and private spaces, we hold zero tolerance for behavior that threatens the safety of our community. The following will result in immediate removal, without warning and without refund:

• Hate speech, harassment, or discriminatory language directed at our team or any community member
• Threats of violence, intimidation, or any behavior that creates a safety risk
• Sexual harassment or other predatory conduct toward our team or any community member
• Recording without consent, or distributing confidential materials shared by our team or other participants
• Fraudulent conduct, including payment fraud, bad-faith chargebacks, or misrepresentation used to gain access to our programs

We may also remove a participant following a documented pattern of the below, after we've raised the concern directly and offered an opportunity to address it:

• Repeated boundary violations or disregard for our container agreements, after being addressed
• Persistent behavior that destabilizes a group container, including repeated derailment, projection onto other participants, or refusal to engage in good faith
• Ongoing breach of confidentiality regarding what another participant has shared
• Repeated non-payment beyond the grace periods outlined in our payment policy

This list reflects common circumstances, not an exhaustive one.

Payment plans

Payment plans are offered in good faith and represent a commitment to the full program term. Payments are considered past due if not received within three (3) business days of the due date.

We understand life happens. If you know a payment will be delayed, reach out to us in advance (or as soon as you're able) at info@melissamoffet.com. Clients who communicate with us are offered reasonable flexibility to find a workable path forward.

For non-responsive accounts: if your payment is five (5) calendar days past due, your access to the program or product will be temporarily revoked until payment is received. After ten (10) calendar days, your balance must be settled, or you will be permanently removed from the program.

This flexibility is extended in good faith and at our discretion, and does not change your responsibility for payments owed under your agreement.

Scholarships

We do not offer scholarships for one-on-one coaching or mastermind containers. However, we often offer scholarships for our courses and masterclasses! If we do, these will be explicitly shared as a part of those launches. If you can't find scholarship information and have a clear financial need, you are welcome to reach out and ask. Our scholarships are specifically designed for community members experiencing unchosen financial hardship, a drastic difference in cost of living (for non-US based community members), systemic hardship, or other circumstances that would make their participation in a program impossible.

Rescheduling

As facilitators and a team, we give flexibility to reschedule due to illness, menstrual cycles, or other personal emergencies. We will always aim to give as much advance notice as possible, and to reschedule for a convenient time for the group.

Confidentiality

What you share in the space of a call or forum will be sacred to that container, and kept confidential to the community of participants. If any part of your story or experience is shared, your consent will be requested and approved in advance.

Direct communication

We are a team trained in, and responsible for, maintaining effective and healthy pathways for communication. In our spaces, this involves:

• Minimizing, acknowledging, and shutting down any forms of gossip
• Maintaining a zero-tolerance policy for hate speech of any kind. Any abusers will be removed from that community space immediately.
• Practicing clear, transparent communication even in instances of complexity or conflict
• Respecting and honoring the truths of all community members, and utilizing shared vocabulary to navigate those truths together

We prioritize impact over intent. Harm does not require malicious intent to be addressed, and feedback or intervention may occur based on the impact of words or behavior within the community.

Self-leadership

We value a community that practices self-awareness and is active in applying that to a container or experience. While our team and lead facilitators will always check in if and as they notice holding back or a shift in energy, it is fully your responsibility as a participant to be aware of your own needs: to reach out, ask for what you need, and work with our team to identify next best steps. While we value care, compassion, and flexibility, each participant is responsible for evaluating their own capacity to engage in this work. Our team cannot assess or manage a participant's readiness, regulation, or personal circumstances on their behalf. Repeated patterns of projection, boundary violations, or behavior that destabilizes the container may result in removal from the community at the Company's discretion, without refund, in order to protect the integrity and wellbeing of the collective.

Taking action

We don't expect our community to come to us for quick fixes or prescriptions for change. We celebrate the process of emergence, co-creation, and mutual action-taking. Our team commits to creating inspired and thriving environments to grow, learn, and take action in. We trust the fruits that experience, right action, and effort over time will bear for the most sustainable results and outcomes for our clients.

Curiosity over assumptions

In any situation where assumptions might feel easy or convenient, we challenge ourselves and our community to maintain curiosity above all. We let our curiosity guide us into opportunities for learning, understanding, and growth.

Pathways for feedback

Our team encourages, and actively creates space for, feedback from our community. We are always open to receive feedback about your experience, both the great things and areas for improvement. However, abusive language will not be tolerated as an excuse for feedback.